The Thumbtack auto responder that also calls you
Tack Tools Pro replies to every new Thumbtack lead in the thread and rings your phone within 27 seconds, so you can talk to the customer live instead of just texting.
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What happens when a new Thumbtack lead arrives
You do not open the app or type a thing. Two things go out together, and a third is there when a lead turns out to be a bad one.
Rapid Reply
A message in your own words, written once, goes into the Thumbtack thread within seconds, so the customer sees you responded. Phone numbers and email addresses are taken out before it sends, so the conversation stays in the Thumbtack thread.
Live Connect
Your phone rings within 27 seconds. A voice tells you who the lead is. Press any key and the customer's phone rings from your business caller ID, and you are talking to them live. Prefer no key press? Switch off the confirmation prompt in your dashboard for direct connect.
Fair Credit
When a lead turns out to be a bad one, mark it and Fair Credit drafts your Thumbtack refund request in seconds, in Thumbtack's own policy language. You copy it into Thumbtack and submit it. Thumbtack decides every request.
A reply is not a conversation
An auto reply tells the customer you saw their request. It does not hear what they need, answer their questions, or give them a reason to pick you. And a customer who sent a request through Thumbtack is often hearing from several pros at once.
When your phone rings with the lead's name and the customer is one key press away, you are the pro who is already talking to them. You hear the job, you answer the question, and you can book it on the call, instead of trading messages while the customer moves on to the next reply.
You stay in control. If you are on a roof or under a sink, you decide whether to pick up. The Rapid Reply has already gone out, and the lead is in your dashboard when you are free.
ICE MOUNT'N, a Thumbtack pro, reports going from $70K to $87K in revenue over 90 days after switching to Tack Tools. Read the case study.
Is it right for you?
A good fit if
- Most of your new work comes from Thumbtack leads.
- You want to be on the phone with the customer, not only in the message thread.
- You would rather pay one flat monthly price than a fee on every lead.
- One reply in your own words is enough, and you handle the back-and-forth yourself.
Not the right tool if
- You need it on Yelp, Google Local Services Ads or Angi. Tack Tools Pro works with Thumbtack only today.
- You want multi-step text follow-up sequences. We send one reply, not a sequence.
- You want to text the customer outside Thumbtack. We keep the conversation in the Thumbtack thread on purpose.
Simple monthly pricing
Both plans start with a 7-day free trial. No per-lead fees.
Starter
$99/month
Rapid Reply: your message goes into the Thumbtack thread on every new lead.
Pro
$149/month
Everything in Starter, plus Live Connect (your phone rings within 27 seconds and connects you to the customer) and Fair Credit refund drafts.
How we compare
Looking at other options? Each comparison lists the sources behind its facts.
Thumbtack auto responder questions
What is a Thumbtack auto responder?+
A tool that answers a new Thumbtack lead for you the moment it arrives, so the customer hears from you while they are still deciding who to call. Most send a message in the Thumbtack thread. Tack Tools Pro does that with Rapid Reply, and it also rings your phone with Live Connect so you can talk to the customer live.
Is an auto responder allowed on Thumbtack?+
Tack Tools Pro is an official Thumbtack integration partner. We connect through Thumbtack's Partner API with OAuth 2.0: you approve access on Thumbtack's own authorization page and we never see your password. There is no browser automation and no scraping.
How the Thumbtack connection worksHow fast does it respond?+
Within 27 seconds of a new lead, Live Connect is calling your phone. Most of that time is Thumbtack delivering the lead to us: from the moment Thumbtack sends it, we're calling you within 3 seconds and Rapid Reply is in the thread within 8 seconds.
Does it call me or the customer first?+
You. Live Connect rings your phone first and a voice tells you who the lead is. Press any key and we dial the customer from your business caller ID and connect the two of you. If you would rather skip the key press, switch off the confirmation prompt in your dashboard and the customer is dialed the moment you answer. Leave the prompt on if your phone often goes to voicemail, because the customer is dialed as soon as your line picks up.
What if I don't pick up?+
The prompt repeats a few times, then the call ends and the customer is not called. Rapid Reply still goes to the customer in the Thumbtack thread, and the lead is waiting in your dashboard with the details so you can follow up when you are free.
Do I need to change my Thumbtack settings?+
No. You connect your Thumbtack account once during setup, which takes a few minutes, and your existing leads, reviews and settings are unaffected. Then you add your phone number and write your Rapid Reply message.
How much does it cost?+
Starter is $99/month and includes Rapid Reply. Pro is $149/month and adds Live Connect and Fair Credit. Both start with a 7-day free trial, and there are no per-lead fees.
See full pricingCan I cancel?+
Yes. You can cancel or pause anytime from your dashboard, and if you cancel before day 7 of the trial you are not charged.
Reply in the thread. Talk to the customer live.
Try Tack Tools Pro free for 7 days and see your phone ring on the next Thumbtack lead.
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