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Terms of Service

Last updated: March 19, 2026

1. Acceptance of Terms

By creating an account, accessing, or using Tack Tools Pro (“the Service”), operated by Powder Firm, LLC DBA Tack Tools Pro (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including trial users, paid subscribers, and anyone accessing the website or application. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Tack Tools Pro is a lead response automation platform designed for home service professionals on Thumbtack. The Service connects to your Thumbtack account via OAuth and automates outbound phone bridge calls, ringless voicemail delivery, and Thumbtack message replies when new leads arrive. The Service is provided on a subscription basis and is intended solely for business use, not consumer use.

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You must be at least 18 years of age and have the legal authority to enter into a binding agreement. If you suspect unauthorized access to your account, notify us immediately at support@tacktoolspro.com.

4. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes, subject to these Terms. This license does not grant you the right to sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit the Service to third parties. All rights not expressly granted herein are reserved by the Company.

5. Free Trial, Subscription, and Billing

  • A 7-day free trial is available to new subscribers. After the trial period, your subscription begins automatically at the selected plan and billing interval unless you cancel before the trial ends.
  • The Service is billed on a monthly or annual basis. Current pricing is displayed at tacktoolspro.com/pricing.
  • All subscriptions auto-renew at the end of each billing period for successive periods of equal duration unless canceled prior to renewal.
  • All payments are processed by a third-party payment processor. By subscribing, you authorize the payment processor to charge your payment method on a recurring basis at the applicable rate.
  • We reserve the right to modify pricing with at least thirty (30) days' advance notice. Users on active subscriptions at the time of a price change will receive email notification before the new rate takes effect.
  • Beta pricing is subject to change at public launch. Subscribers during the beta period will receive advance notice of any price adjustments per our beta rate lock commitment.

6. Cancellation and Refunds

  • You may cancel your subscription at any time by contacting us at support@tacktoolspro.com or through your account dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of your paid period.
  • Monthly subscriptions: We do not provide prorated refunds for unused time within a billing cycle.
  • Annual subscriptions: Billed in full at the start of the subscription period. Refund requests for annual plans will be considered on a case-by-case basis if submitted within thirty (30) calendar days of the initial payment. After 30 days, annual subscriptions are non-refundable.
  • First-time subscribers may request a full refund within seven (7) days of their first paid subscription charge if they are unsatisfied with the Service. This does not apply to renewals, upgrades, or re-enrollments.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, federal, or international law or regulation, including telecommunications laws (TCPA, CAN-SPAM, state Do-Not-Call registries).
  • Contact individuals who have not initiated a lead request or who have not consented to receive automated calls or voicemails.
  • Send spam, unsolicited commercial messages, or communications unrelated to legitimate lead follow-up.
  • Interfere with or disrupt the Service, its infrastructure, or other users' use of the Service.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
  • Resell, sublicense, or make the Service available to any third party without our written consent.
  • Misrepresent your identity, affiliation, or the origin of any communications sent through the Service.
  • Use the Service to send messages related to cannabis, CBD, prescription medications, or loan offers, in compliance with carrier and federal regulations.

8. Telephony, Voicemail, and Regulatory Compliance

The Service places outbound phone bridge calls, delivers ringless voicemails, and sends automated Thumbtack message replies on your behalf to leads who have contacted you through Thumbtack. By using the Service, you represent, warrant, and agree that:

  • You have a legitimate, existing business relationship with the recipients of these communications as established by the lead's inquiry through Thumbtack.
  • Your use of the automated call, voicemail, and messaging features complies with all applicable laws and regulations including the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule, CAN-SPAM Act, and all applicable state Do-Not-Call registry requirements.
  • You are solely responsible for ensuring that all communications initiated through the Service comply with applicable telephony regulations in the jurisdictions where you and your lead recipients are located, including but not limited to permitted calling hours, consent requirements, opt-out compliance, and call recording disclosure obligations.
  • You will maintain compliance with A2P (Application-to-Person) messaging registration requirements where applicable.
  • The Company acts as a service provider facilitating communications on your behalf. You are deemed the sender and originator of all calls, voicemails, and messages placed through the Service. The Company is not responsible for regulatory compliance violations arising from your use of the Service.

9. Third-Party Integrations

The Service integrates with third-party platforms for lead delivery, telephony, payment processing, voicemail delivery, and other functions. Your use of those platforms is subject to their respective terms of service and privacy policies. The Company is not responsible for any changes to third-party APIs, pricing, terms, or availability that may affect the Service. We do not control, endorse, or assume responsibility for the practices, content, or policies of any third-party service. Your remedies for issues arising from third-party services lie solely with the applicable third-party provider.

10. Data Ownership

You retain ownership of all data you provide to the Service, including business information, lead data, and account details (“Your Data”). By using the Service, you grant the Company a non-exclusive, royalty-free license to use, process, and transmit Your Data solely as necessary to provide and operate the Service on your behalf. We may create anonymized, aggregated data derived from Your Data for the purposes of improving the Service, generating analytics, and for other lawful business purposes. Such aggregated data will not identify you or any individual.

11. Intellectual Property

All content, software, trademarks, and materials provided through the Service are owned by Powder Firm, LLC or its licensors and are protected by applicable intellectual property laws including copyright, trademark, and trade secret laws. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service without our prior written permission. Any feedback, suggestions, or ideas you submit regarding the Service may be used by us without restriction or compensation.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted, error-free, or secure access to the Service. The Service depends on third-party infrastructure including lead platforms, telephony providers, payment processors, and cloud hosting providers. We are not liable for downtime, delays, or failures caused by third-party services, internet connectivity issues, or circumstances beyond our reasonable control. We may perform scheduled or emergency maintenance, and will provide reasonable notice when practicable.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT ANY SPECIFIC RESULTS WILL BE ACHIEVED. THE COMPANY MAKES NO REPRESENTATIONS REGARDING THE ACCURACY OR COMPLETENESS OF ANY CONTENT PROVIDED THROUGH THE SERVICE. YOU USE THE SERVICE AT YOUR OWN RISK.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POWDER FIRM, LLC DBA TACK TOOLS PRO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST PROFITS, LOST BUSINESS, LOST DATA, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE). THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify, defend, and hold harmless Powder Firm, LLC DBA Tack Tools Pro and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these Terms or any applicable law or regulation; (c) your communications to leads, customers, or third parties through the Service, including claims that such communications violate the TCPA, CAN-SPAM, or other applicable law; (d) any dispute between you and a lead, customer, or third party; or (e) your violation of any third-party rights, including intellectual property or privacy rights. The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification at your expense.

16. Termination

  • We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, abusive conduct, or any other reason with reasonable notice, except that we may suspend or terminate immediately without notice for violations that pose a security risk, involve illegal activity, or interfere with the operation of the Service.
  • Upon termination, your access to the Service will cease. Any accrued fees remain payable. We will handle your data in accordance with our Privacy Policy.
  • You may request export of your data within thirty (30) days of termination by contacting support@tacktoolspro.com. After 30 days, we are under no obligation to retain or provide your data.
  • Sections 11, 13, 14, 15, 17, and 18 survive termination of these Terms.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

  • Informal Resolution: Before initiating any formal dispute proceedings, you agree to first contact us at support@tacktoolspro.com and attempt to resolve the dispute informally for at least sixty (60) days from the date of the initial notice.
  • Binding Arbitration: If the dispute is not resolved informally, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in Guilford County, North Carolina, or at a mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
  • Class Action Waiver: YOU AND THE COMPANY AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
  • Jury Trial Waiver: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL.
  • Opt-Out: You may opt out of this arbitration agreement by sending written notice to Powder Firm, LLC, Attn: Legal, within thirty (30) days of first creating your account. If you opt out, all other provisions of these Terms continue to apply.
  • Exceptions: Either party may bring claims in small claims court if the claims qualify. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property infringement or unauthorized access to the Service.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Guilford County, North Carolina.

19. Force Majeure

The Company shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, fire, flood, pandemics, labor disputes, power or telecommunications failures, internet disruptions, or acts of government. This provision does not relieve your obligation to pay fees owed.

20. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least thirty (30) days' advance notice by email or by posting a prominent notice within the Service. Continued use of the Service after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, your sole remedy is to discontinue use of the Service and cancel your subscription.

21. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service, superseding all prior agreements and understandings.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • No Waiver: The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms or your account without our prior written consent. The Company may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, without restriction.
  • Electronic Communications: By using the Service, you consent to receiving electronic communications from us, including emails, in-app notifications, and messages. These electronic communications satisfy any legal requirement that such communications be in writing.
  • Headings: Section headings are for convenience only and have no legal or contractual effect.

22. Contact

Questions about these Terms? Contact us at support@tacktoolspro.com.

Powder Firm, LLC DBA Tack Tools Pro