SMS Terms & Consent

1. Who Sends These Messages

Tack Tools Pro, operated by Powder Firm, LLC (“Tack Tools Pro,” “we,” “our,” or “us”), sends transactional SMS account notifications to subscribing home service professionals who use our platform. All messages are clearly branded as coming from Tack Tools Pro and identify our service as the sender. We do not send SMS to consumers or any other party — this program is pro-internal only.

2. Account Notification SMS Program

2a. How You Consent to Receive These Messages

Service Professionals consent to receive account notification SMS in one of two places, both inside their own Tack Tools Pro account: (1) on the Phone Setup step of onboarding, where they enter their mobile number and make an explicit choice between “Yes, text me account notifications” and “No thanks” — neither option is pre-selected, and choosing “No thanks” continues setup normally; or (2) later, via the “Receive SMS account notifications” toggle on the Integrations page of their dashboard (https://tacktoolspro.com/dashboard/integrations), which is OFF by default. Consent is not required to use Tack Tools Pro — every other feature works without it. Professionals can turn notifications off at any time from their dashboard, or reply STOP to any message. A phone number given on the signup form is optional and is used only for account notifications about that account.

2b. When We Send an Account Notification SMS

We send operational account notifications to the opted-in professional. The toggle covers a single use case: transactional SMS about the professional's own Tack Tools Pro account and lead-response activity. We never send marketing or promotional content on this channel.

Message types we send today: (a) setup pending — the account was created but setup was not finished, so leads are not yet being delivered; (b) account inactive — the subscription has lapsed or been canceled, so new leads are not being answered; (c) missed lead — our automated Live Connect call to a new Thumbtack lead did not connect. The same opt-in covers other operational account notifications we may add under this use case (for example, billing reminders or dashboard changes); if and when we add those, this page will be updated to reflect them.

2c. Message Format

• Identifies Tack Tools Pro as the sender.
• Describes the event (e.g., the customer's first name and last initial, and the service they requested for a missed-lead alert).
• Provides a tap-to-call or tap-to-open link into the professional's dashboard.
• Includes “Reply STOP to opt out.”

Example missed-lead alert:Tack Tools: Missed lead from Sarah L. — water heater repair. Tap: https://tacktoolspro.com/l/abc123 Reply STOP to opt out

3. Message Frequency

Frequency depends on the professional's lead volume and account activity. A professional who misses three Live Connect calls in a day will receive at most three missed-lead alerts that day. Typical volume is roughly 1–5 SMS per week.

4. How to Opt Out

You can stop receiving SMS messages at any time by replying to any message with one of the following keywords:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

After opting out, you will receive a one-time confirmation message and will not receive further SMS from Tack Tools Pro. You may also disable the toggle at any time from your dashboard at https://tacktoolspro.com/dashboard/integrations.

5. Help

For assistance, reply to any message with:

HELP or INFO

You will receive a response identifying Tack Tools Pro and providing contact information. You may also contact us directly at support@tacktoolspro.com or call +1 (888) 878-9776.

6. Carrier Disclaimer

Message and data rates may apply. Contact your wireless carrier for details about your plan.

7. Privacy

Your phone number is never sold, rented, or shared with third parties for marketing purposes. We honor all opt-out requests promptly. For full details on how we handle your information, see our Privacy Policy.

8. Contact

Questions about these SMS Terms? Contact us at support@tacktoolspro.com.

Powder Firm, LLC DBA Tack Tools Pro