SMS Terms of Service

1. The Program

Tack Tools Pro Account Notifications is a recurring text message (SMS) program run by Powder Firm, LLC, doing business as Tack Tools Pro (“Tack Tools Pro,” “we,” “our,” or “us”). We send automated text messages about your own Tack Tools Pro account to home service professionals who have a Tack Tools Pro account and have opted in. Every text comes from our toll-free number (888) 878-9776 and starts with “Tack Tools Pro:”. We never text your customers or leads through this program, and we never send marketing or promotional texts on it.

2. How You Opt In

Texts are optional. You can create an account, set up Tack Tools Pro and use every feature without agreeing to them; agreeing is never a condition of purchase. You opt in only by taking one of these actions yourself, each of which is off or unticked until you change it:

1. Signup form (tacktoolspro.com/signup): under the optional “Mobile phone” field, a separate checkbox labelled “Text me account notifications at this number”. It is unchecked, cannot be ticked until a complete number is entered, and signup works whether or not you tick it. Entering a number without ticking the box does not opt you in.
2. Phone Setup (a step of account setup, after you sign in): the same unchecked checkbox beside the phone number our Live Connect calls ring. The phone number there is required because we call it; the texts are a separate, optional choice and you can continue without ticking the box. If you already ticked the box at signup for the same number, it shows as ticked with the note that you said yes on signup, and you can untick it.
3. Integrations page in your dashboard (tacktoolspro.com/dashboard/integrations): the “Receive SMS account notifications” switch for each location, which is off until you turn it on.

Beside each of these you see this disclosure:

By checking this box, you agree to receive recurring automated text messages (SMS) from Tack Tools Pro at the mobile number above, sent from (888) 878-9776: setup reminders, missed-lead alerts, and billing or account changes. Message frequency varies (about 1–5 a week). Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.

(On the Integrations switch it begins “By turning this on” and names the location's number.) We record when and where you opted in, for which number, and the wording you saw. Right after you opt in, and before any other text, we send one confirmation:

3. What We Send

Only operational notifications about your own account:

• Setup reminders: your account was created but setup is not finished, so Thumbtack leads are not reaching you yet.
• Missed-lead alerts: our automated Live Connect call to you about a new Thumbtack lead did not connect.
• Account inactive: your subscription has lapsed or been canceled, so new leads are not being answered.
• Billing: a payment did not go through or another billing or account change needs your attention.

Examples (names and links vary):

4. Message Frequency

Message frequency varies with your lead volume and account activity, typically about 1–5 texts a week. A professional who misses three Live Connect calls in a day receives at most three missed-lead alerts that day.

5. Message and Data Rates

Message and data rates may apply. We do not charge for these texts; your wireless carrier's standard rates apply. Contact your carrier for details about your plan.

6. How to Stop

Reply STOP to any text to stop all texts from this program. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT also work. You will receive one message confirming you are unsubscribed, and no further texts.

You can also turn the switch off on your Integrations page, or email support@tacktoolspro.com and ask us to stop. To start again, reply START to (888) 878-9776 or turn the switch back on.

7. Help

Reply HELP to any text for help. The reply reads:

Customer support: support@tacktoolspro.com or (888) 878-9776.

8. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and coverage, and we cannot guarantee that any text arrives.

9. Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile number and your opt-in are used only to send the texts described here. Text messaging originator opt-in data and consent will not be shared with any third parties. Full details are in our Privacy Policy.

10. Contact

Questions about these SMS Terms of Service: support@tacktoolspro.com.

Powder Firm, LLC DBA Tack Tools Pro. These SMS Terms of Service are part of our Terms of Service.