Don't take our word for it.
See how Thumbtack pros are winning more jobs by responding first.
“The difference is speed — the first pro to respond wins the job.”
I went from $70K to $87K in revenue after automating my lead response with Tack Tools Pro. It completely eliminated the stress of missing leads while I was on the job.
Before Tack Tools, I'd finish a job and see three missed leads — all already booked with someone else. Now my phone rings the second a lead comes in. Even when I can't answer, the customer gets a voicemail and a reply on Thumbtack within seconds. I'm always first.
Malik Townsend
Owner, Ice Mount'n
Monthly Revenue
Up from $70K before automation
Average Response Time
Automated call, voicemail, and Thumbtack reply
Leads Missed
Every lead gets three touchpoints automatically
What customers say about response time
Real reviews from Ice Mount'n customers on Thumbtack — the business that inspired Tack Tools Pro.
“Malik responded to me within two minutes of me putting in a request. He came to my son's apartment the very next day first thing in the morning.”
Chantel L.
Jan 2026 · Hired on Thumbtack
“After two full days of cancellations from TaskRabbit, I reached out to Thumbtack and was connected with Malik. Within five minutes, he was already texting and calling me. This was hands down the fastest and most reliable service I've ever had.”
Terrell J.
Sep 2025 · Hired on Thumbtack
“He was the very first to respond to my inquiry, and let me tell you, he was incredibly fast and efficient. His professionalism is unmatched.”
Gregory D.
Jan 2025 · Hired on Thumbtack
“I submitted my request and Malik called me immediately. He happened to have availability and came within a few hours. Professional, punctual — very satisfied.”
Eri A.
Feb 2025 · Hired on Thumbtack
“Malik responded immediately and was able to squeeze us in same day. His work was exceptional. He's a true professional and expert.”
Ryan M.
Dec 2024 · Hired on Thumbtack
“Malik responded insanely quickly and appeared like a magical genie to remount my TV the next morning. Total professionalism — a welcome relief.”
Rachael C.
Dec 2024 · Hired on Thumbtack
Why the fastest pro wins
Thumbtack sends every lead to multiple pros. The first one to respond almost always books the job.
78%
of customers hire the first pro who responds
InsideSales.com
5 min
is the window — after that, your odds drop 10x
Harvard Business Review
10-15x
more conversions from a phone call vs. email alone
Velocify
100x
more likely to connect if you call within 5 minutes
MIT Lead Response Study
Three touchpoints, 27 seconds
Every time a new lead hits your Thumbtack inbox, all three fire automatically.
Live Connect
Your phone rings instantly. Pick up and you're talking to the customer before anyone else.
Tack Voicemail
A personalized voicemail drops to the customer so they hear your voice — even if you're busy.
Rapid Reply
A professional message goes out on Thumbtack automatically. The customer sees you're responsive.
Before vs. after Tack Tools
- Lead comes in while you're on a job
- You see it 30 minutes later
- Customer already hired someone else
- You paid for the lead — got nothing back
- Repeat this 3-5 times a week
- Lead comes in — your phone rings in 27 seconds
- Customer gets a voicemail and Thumbtack reply instantly
- You're the first pro they hear from
- You book the job before competitors even check their phone
- You keep every dollar you spent on that lead
Ready to stop losing leads?
$79/month. 7-day free trial. No credit card required.
Less than the cost of a single Thumbtack lead.
Start your free trial